Mercure Cardiff Holland House Hotel and Spa

• 5 Service
• 5 Quality
• 5 Satisfaction

Absolutely loved my time here, we had a 3 person booking for afternoon tea and two 50 minute treatments each. We were allowed to come early and use the facilities before our treatments which was so nice, other spas have stopped allowing this. The relaxation room is wonderful, truly a beautiful room and environment, warm, quiet and comfortable. Free water, tea and coffee with tea choices is available all day which is such a good addition. It sounds small but not many spas in Cardiff and also Swansea have lived up to this. The only thing I'd suggest is making it known if any milk alternatives are available. The afternoon tea was pleasant, not spectacular but not bad. I do think there should be some anti slip mats after the stairs and entering the changing rooms however. Adore that the spa is upstairs and you can have a quiet space from the pool. Our treatments were fantastic, all three of us had great experiences and talked about how wonderful the staff were.

Catherine Clarke, BRIDGEND

• 5 Service
• 3 Quality
• 4 Satisfaction

Another fantastic day at Mercure in Cardiff. The treatments were suburb, the facilities seem a little dated now and would benefit from a refresh. But a lovely day spent with family and will be back again no doubt!

Helen True, Cardiff

• 5 Service
• 5 Quality
• 5 Satisfaction

Absolutely outstanding from the moment we checked in, staff so polite, very helpful, very kind. Very professional. Thank you for having us overnight and most the day :)

Kylie Serlis, Swansea

• 5 Service
• 4 Quality
• 4 Satisfaction

We booked the 2 night Spa Experience. The treatments were arranged shortly after the booking was made for our day of arrival. This worked really well as we had our treatments before checking in meaning we had the rest of our stay free to explore Cardiff (the centre is 5 minutes walk). The treatments were lovely and relaxing followed by some time in the lounge and pool. We had a great room on 14th floor with panoramic views over Cardiff. The deal included breakfast and evening meal, the latter comprised of 3 courses of a slightly cut down menu but still a lot of food so you don't go hungry. We really enjoyed our stay and would recommend it. We did have to ask for our spa gift.

Eileen Croucher, Torquay

• 5 Service
• 4 Quality
• 4 Satisfaction

I had a mini facial and head massage. It was so relaxing and good I didn’t want it to end. The staff are lovely and the relaxation room is gorgeous. My only negative is the changing rooms/shower area is a little tired and could do with updating.

Lindsey Martin , Cardiff

• 3 Service
• 5 Quality
• 3 Satisfaction

Parking is nearly impossible as the hotel has a tiny car park and everywhere else is pay and display. Staff we not very informative at check in so we weren't sure where to go for spa treatment etc. Room was lovely and clean and staff come straight to help when we couldn’t work the tv. The treatment itself was lovely and relaxing as was the aromatherapy room however the leisure facilities were busy and there were lots of children splashing around so this was not relaxing. Food was minimal choice but the quality was lovely. Overall good stay but unsure if I would return.

Ella-may Coles, Bristol