Macdonald Berystede Hotel & Spa

• 5 Service
• 5 Quality
• 5 Satisfaction

We have had a few spa experiences in the past, but this was by far the best. Everything from the initial booking through to the day itself was made relaxed by the excellent customer service we received. I was a little concerned when I read previous reviews stating the steam, and sauna rooms were broken, but we had no problems at all. The venue was clean, and well presented. We found all the staff very helpful and polite. Our treatments with Justin were first class, thoroughly recommend the massage and facial (Macdonald signature treatment). The afternoon tea could be booked from 12 noon, so was easily slotted in to the day. The selection and quality was fabulous. All in all a great birthday treat. Will definitely be going again. Thank you all.

Gail Thrower, Binfield, Bracknell

• 5 Service
• 5 Quality
• 5 Satisfaction

I took my Mum for a spa day and had the full use of the facilities and then a 50 min treatment and an afternoon tea, which came as a package. The staff from start to finish were fantastic, we were greeted by a lovely lady who was amazing and talked us through the day and showed us around, so great start, the ladies who did our treatments were also amazing, we both loved our treatments and felt so relaxed after, the facilities were very good with the different spa rooms and the afternoon tea was lovely, they catered very well for my mum who is gluten and diary free. The hotel itself is beautiful and the gardens are stunning. We would definitely come back for another spa, thank you for a lovely day.

Kate Allen, Northampton

• 5 Service
• 5 Quality
• 5 Satisfaction

We had a lovely day at spa, it started with a brilliant massage and facial from Cam. Then we enjoyed all the facilities for the day. The afternoon tea was average in quality but for the price that is probably what you would expect. Overall it was a good experience, everything was nice and clean and well cared for. Would recommend.

Beth Fryer, West Sussex

• 5 Service
• 5 Quality
• 5 Satisfaction

Fantastic day, lovely friendly staff, a good combination of facilities and a good sized pool for swimming. We particularly enjoyed the outdoor hot thermal pool. Two course lunch was surprisingly plentiful and staff in the bar and restaurant were lovely. The only criticism would be the flip flops supplied didn’t work with the wet poolside, very slippery and quite dangerous so would advise taking your own in future. Overall a great day and good value for money.

Lindsey Harrison, Hampshire

• 5 Service
• 4 Quality
• 5 Satisfaction

Loved the heated outdoor pool - just like a hot bath set in lovely green surroundings. The massage was excellent - very relaxing, as was the relaxation room afterwards. All the staff were helpful, friendly and attentive. Pretty average cream tea but overall a lovely day at a very reasonable price. Thank you.

Amanda Kalogroulis , London

• 4 Service
• 4 Quality
• 4 Satisfaction

Beautiful ground. Staff helpful and friendly. The spa itself was fab with a salt room, steam room, sauna etc plus loved the outside hot tub. The afternoon package I did included a massage and afternoon tea. Unfortunately the massage was rushed as was unaware of the time in the spa. The tea was yummy. Will definitely return.

Natasha Taffurelli, Chessington