St. Pancras Renaissance Hotel London

• 5 Service
• 5 Quality
• 5 Satisfaction

Great experience. The spa is big, clean, well equipped, the treatment was impeccable. The staff helped me with every request I asked for. The afternoon tea is above the average of a 5 star hotel. It exceeded my expectations. I will come back.

Stefania Cappiello, London

• 5 Service
• 5 Quality
• 3 Satisfaction

We purchased the package that included lunch. Starter was nice but the mains weren’t very nice at all. They really need to look at the menu or offer alternatives for this deal. Service was also slow. We went for a full body massage which we all enjoyed. The swimming pool albeit small is very nice and well as the Jacuzzi. We didn’t stay in the steam room as it smelt. Sauna lovely. The changing rooms are too small. It was busy so everyone got in each others way but there is extra space outside the showers/sauna with a bench and mirror which helped. Overall the spa was very clean in all areas. It was a nice day out but would only visit this one again if they changed the menu. For the money it would be better to be able to choose anything off the menu rather than a set menu where you can only choose two courses.

Lesley Davis, London

• 5 Service
• 5 Quality
• 5 Satisfaction

Lovely and relaxing experience to celebrate our anniversary. Attentive staff, clean, quiet - the perfect way to spend quality time together - thank you!

Cynthia Mbulu, London

• 4 Service
• 4 Quality
• 5 Satisfaction

We went as a group, had a lovely time. Would recommend this spa. Lovely scenery too.

Eve Okonji , Essex

• 3 Service
• 3 Quality
• 3 Satisfaction

Nice experience but I was not overly impressed. Spa facilities are quite limited and I thought the Jacuzzi area was quite cold so didn’t stay there for long. Steam room also not hot at all. I had a body scrub and there were lots of little flies in the shower which was off putting. Very nice to have tea and snacks in relaxation room. All in all just expected a bit more luxury and variation, staff were very lovely and welcoming.

Laura Appassamy, London

• 5 Service
• 4 Quality
• 4 Satisfaction

Facilities were as described, staff were polite and informative especially the masseuse, however there were a few things that could be better as it is a luxury spa. The main pool, hot tub water temperature was way too cold, and some of the shower facilities were fiddly. Sauna and steam were good, however changing rooms are really small for the amount of people that use it. Shampoos and conditioner could be of better quality, and housekeeping was not done so often so things like wet towels were left on the seats. Also spa need to invest in a dryer for swimwear. A decent gift was given - a full sized exfoliator, along with a few samples, which was a nice touch. The restaurant staff were also friendly and helpful. Service was great however food was below average. Beautiful restaurant, great for taking pictures. Overall experience was good however not great for the price paid.

Zaynab Hoque, Ilford