My friend and I arrived just after lunch to make use of all the facilities.We used the gym (the staff set up the virtual spin class for us), pool and thermal suite. Everyone was super helpful, friendly, really good service. Everything is laid out really well and they've made the most of what they have. The treatments were wonderful, and the therapists were lovely. We also had cream tea in a bit of the restaurant set apart so you could sit in your robe without feeling silly which was a nice touch. Recommended for a full day out.