From our arrival, to the time we left, we had the most fantastic experience. We were running slightly late, so called up to advise Reception, and were advised this was not an issue. We then went straight into our treatment rooms within minutes of arriving and filling in the necessary forms.
My husband and I were in separate rooms rather than a couple's treatment room which I was not expecting, but it was fine anyway as the girls completing the treatments were absolutely brilliant. After discovering that I would be unable to have the full body massage due to health complications, the girl spoke with her Manager and changed mine to an intense head and neck massage with Grape oil - which was absolutely what I needed. Give or take a few minutes (bearing in mind we were about 10 mins late arriving), we had almost entirely the full time for our treatments, and both my husband and I felt fully refreshed and relaxed afterwards.
Would strongly recommend Oulton Hall as a Spa retreat.