There was a little of a Faulty Towers feel to our day and the spa is more of an added extra to hotel as opposed to a specialist spa facility. Nidd Hall is in a picturesque setting and although part of the spa area was under going some renovations, which meant the plunge pool was closed, the pool / sauna & steam room were all available and in a pleasant setting. For lunch we were shepherded in our robes to the tea room, which was full of the older clientele who were dressed for a day out, puzzled as to why we were sitting in our dressing gowns with wet hair in the restaurant. There was confusion in the kitchen over a new menu and we had to wait 30mins for our food, and they couldn’t remember which omelettes had which filling so we each ended up with the wrong one – although they were very tasty. The staff were friendly and treatments very pleasant, although I had not heard of the products they used before. However my companion climbed on to the bed for her treatment which collapsed beneath her and she fell head first on to the floor and trapped her foot in the bed leg. She was OK but a bit surprised.All in all, we had a nice day and had to laugh at all the little niggles – we thought Basil & Sybil might pop out at any moment.