The booking procedure was simple and straightforward. Booked by telephone and the staff were very helpful.
The experience itself was absolutely wonderful. My mum and I were made to feel welcomed and special from the moment we arrived to the moment we left.
The premises were clean and well maintained. The staff friendly and approachable. The Jacuzzi was on the warm side, but the coolness of the pool counterbalanced it perfectly.
I was apprehensive about the day - I had never been to a spa before and I was made to feel very relaxed and welcomed. I would definitely recommend Urban Hotel to anyone looking for a nice relaxing spa day