The North Lakes Hotel & SpaPenrith, Cumbria

Beautiful, relaxing décor. Friendly, welcoming, helpful staff. Facilities fantastic - lovely pool with soft lighting, Jacuzzi, steam room and separate men's and women's saunas. No problem dealing with my special dietary requirements for lunch. Relaxing facial and massage and then file and polish pedicure - huge range of varnish colours to choose from. Nice "chilling" area where we had our treatments, to just snooze - good range of teas and some nibbles. If I lived nearer, I would go back in a heart beat. I certainly hope to return one day. Highly recommended.

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The facilities and staff at the North Lakes Hotel were excellent. All the staff were very friendly, helpful and professional and we were immediately made to feel very welcome. Pool and area were very clean and calming, with subdued lighting and the lounge areas were very comfortable. Treatments were good and we were asked what we wanted regarding pressures and products.
Lunch was a little disappointing; we knew it was a 'light' lunch, but although the starter was fine the main meal seemed actually smaller and not that tasty, we had the pasta option.

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Lovely! Treatment was great, really nice surrounding and very relaxing.

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I bought a Mother and Daughter Pamper Day for my daughter's 20th birthday and it was lovely. We both enjoyed the spotless facilities and the freedom to do whatever we wanted in the morning. After a very tasty and healthy lunch we had a super afternoon receiving massages and treatments from caring and very proficient staff. A very memorable day.

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Totally pampered all day by the Spa staff. Wonderful treatments and facilities along with an amazing lunch. Will return and would recommend to everyone.

• Service of staff & quality of treatments
• Condition of spa and overall cleanliness
• Overall satisfaction