I attended for a spa day break with my mum as a birthday treat. I could not fault anything about the whole day, the staff were friendly and welcoming and could not do enough for you. We had forgotten to take flip flops and were given some free slippers, the therapist who done my massage also wished me a happy birthday which was nice! Facilities at the spa were very clean and well maintained. The free herbal tea and water was also a nice extra. We loved the relaxation room and the sauna. We also had afternoon tea of cakes, scones and sandwiches which we both really enjoyed. We will definitely make another booking for the Norton house spa! Thank you!