Moor Hall Hotel Sutton Coldfield, West Midlands

A work colleague and me were lucky enough to be gifted a spa day by our boss as a thank you for our hard work (very hard work at times lol). We arrived and found the experience to be very well organised, with every member off staff knowing and fulfilling their roles very efficiently. The welcome toast and coffee was lovely, could feel us starting to relax immediately, we also enjoyed our lunch which was very filling. If we have one criticism it would be that we both ordered the firmest massage (due to our stress levels !) my colleague is very, very tiny (size 4 clothing) she did find the massage received quite brutal! The masseur did ask if she was ok but we did wonder with someone so tiny perhaps she should have toned the strength down to suit..... On saying that we did enjoy our stay very much and are hoping to return.(She will however plump for a lighter massage...….).

• Service of staff & quality of treatments
• Condition of spa and overall cleanliness
• Overall satisfaction

I’ve been to Moor Hall a couple of times now and I can already say I’m looking forward to a return visit. My first experience was a day at the spa and I recently enjoyed a long weekend there as well. The place is lovely, very friendly, well laid-out, stylish but not too formal. I strongly recommend the spa, where I had a couple of fab treatments. And I can’t wait to go back again to the Oak Room restaurant to sample the tastiest steaks for a second time. Great food, great spa, great hotel – what’s not to love?

• Service of staff & quality of treatments
• Condition of spa and overall cleanliness
• Overall satisfaction

The staff were very friendly and professional.
We had an opportunity to participate in fitness activities of Pilates and Aqua-aerobics as well as enjoy the Spa facilities and a selected treatment (which was excellent).
The only downside was the changing facilities and the area designated for Day Spa Customers would benefit from a refurbishment. There was a leaking roof (in the tea/dining area) and the space felt sub-standard. Staff attendance was also very infrequent and we were left waiting a considerable time for service.

• Service of staff & quality of treatments
• Condition of spa and overall cleanliness
• Overall satisfaction

Smell of sewage on in main reception which we were told was being sorted, still there at 6:30pm.
Toast and drinks very nice start to the day.
Changing rooms small but sufficient bins in toilets in the changing room very small and overflowing by 4pm.
Pool difficult to find space to swim the length,I got out in order that my daughter could swim. Jacuzzi-had to get out due to the overpowering vapor of chlorine making my eyes sting. Area around the pool near sauna was slippery and very narrow, there were hand rails if needed. Lunch booked for 1pm waiter reminded twice, arrived at 1;45 and treatments booked for 2;15pm. Ordered Caesar salad and salmon, couldn't find any salmon just a few small prawns in Marie Rose sauce. Back shoulder and Indian head massage both excellent, lovely therapist, Pedicure in the same room was very good but the lighting was not sufficient for the therapist . All in all not as good as I'd hoped for £145.

• Service of staff & quality of treatments
• Condition of spa and overall cleanliness
• Overall satisfaction