I had a back, neck and shoulder massage and a facial with the pick 'n' mix voucher. The masseuse was amazing, using techniques I hadn't come across before. The heated bed and duvet were an added bonus! The facilities were good. A large Jacuzzi, small pool, sauna and steam room (the latter out of order for our visit). Plenty of comfy loungers. A small area with tea etc. and seats for relaxing before/after treatments but nothing special. Our midweek stay was quiet - only had to 'share' the spa with 6 others all afternoon, even had the Jacuzzi to myself for well over half an hour! Restaurant and bar also nice, as were hotel rooms (we stayed one night). Overall I was very impressed and would certainly consider a return visit.