I took my mum here for her birthday. We had brunch at The Orchard which was nice. The pool, Jacuzzi, steam room and sauna are in the basement and the atmosphere is lush, surrounded by (fake) candles. There were as many loungers and seats you could fit around the pool, not so many that you were up against each other but more than I've experienced at other spa's.
The waiting area before you have a treatment is curtained off next to the reception area, and there are heated loungers for you to use while you wait.
The treatment was lovely and tailored to your needs. I had a facial and back, neck and shoulder massage; the therapist used products she thought appropriate for my skin and asked me if there were any areas to focus on specifically for the massage.
I couldn't book what I originally wanted but SpaSeekers called me promptly with some alternatives.
Spa seemed well maintained and clean.
My favourite spa to date, if it had a nicer restaurant it would be perfect.