I had a really lovely experience at the Academy spa having a mummy to be spa day. The treatments and team delivering them were just lovely and the environment was very relaxing.
I felt that the orientation on arrival in the spa could have been better. At the end of the day one of the ladies who gave me a pedicure showed me another relaxation area that I would have missed and when I was shown to the changing room it wasnt clear where the pool was or where to get extra towels. Signage in the changing room said shower before entering pool but I didn't know there was a gorgeous shower at poolside so I walked down dripping wet unnecessarily
The only other criticism Id make is that the (really tasty) lunch was served in the cafe. Compared to the beautiful ambience and relaxation of the spa it felt busy and bought me back to earth. Also felt a bit awkward in my dressing down there.
These are things I'd easily overlook and I'd really like to book again very soon. A great experience.