Latest Barcelo Cheltenham Park Hotel, Charlton Kings Reviews
Sue Thomas, Gloucestershire
November 2009
Disappointing
On the positive side the staff were friendly and the treatments were good. However anyone expecting a relaxing spa atmosphere would be very disappointed. This is really a leisure centre with a gym, pool with a very small poolside area and a couple of separate spa treatment rooms. It has none of the ambience that most people would expect in a really nice spa.At £110 for a day it was very overpriced for what was available. Lunch was ok but you either had to get fully dressed to go up to the hotel or sit in the lounge bar in a robe amongst business people having lunch and meetings - feeling very conspicuous. !
Service of staff & quality of treatments
Condition of spa and overall cleanliness
Overall satisfaction
Guest Rating
8/15
Karen Murray, Wiltshire
October 2009
relaxing break
I arranged a surprise trip with my mum for her 60th Birthday, we had a fantastic time and the staff were excellent. The food and treatments made us feel so relaxed, I would arrange to go back there again.
Service of staff & quality of treatments
Condition of spa and overall cleanliness
Overall satisfaction
Guest Rating
13/15
Kate Marks, Somerset
August 2009
Recomended- but take some extra money for lunch
I only have one complaint about our visit- when I booked I was told lunch would be included. However, on arrival I was informed that we had £7 only paid towards lunch, but there were only a couple of items under £7. So I offered to pay any outstanding costs for my guests as I had told them that lunch was included. Not a big thing really- the staff were lovely and we really enjoyed our spa days.
Service of staff & quality of treatments
Condition of spa and overall cleanliness
Overall satisfaction
Guest Rating
12/15
Caroline Mckeown, Thame
August 2009
A good treat for mum
We took a taxi to our spa day, my mum treating me for my birthday. Thehotel was really lovely and we felt pampered the moment we walked in thedoor. The reception girl was really friendly and made us feel comfortable.We were given slippers, robes and free coffee on arrival. The firsttreatment was not until 11am so we relaxed by the pool. The beautytherapist was lovely, my body massage was great but the facial wasfantastic!! It was a hot sunny day so we enjoyed lunch on the veranda inour bath robes. Lunch was tasty and could be healthy if you wanted it tobe. The only negative was the reception area where we waited between treatments,because it is a gym as well quite few people came through and we felt a bitexposed.I am not sure who enjoyed it the most as at 77 it was my mums first spavisit!Overall, though, it was an excellent day, we enjoyed all our treatmentsgiven by the excellent beauty therapist.
Service of staff & quality of treatments
Condition of spa and overall cleanliness
Overall satisfaction
Guest Rating
13/15
Joanne Ellix, Kidderminster
May 2009
A special day of luxury
I booked this day of relaxation and pampering with the anticipation of having quality time spent with my daughter and for us both to feel pampered and relaxed at the end of the day. The staff were organised and welcoming. We were given robes and towels which was lovely.Our treatments were fantastic. Lunch was excellent in lovely surroundings, however the advert on the website states lunch included, but the fact is that you get £7 towards your lunch so you have to go with the expectation of paying for extras if you want something more substancial. The following day my daughter and I both agreed that the experience had been a good one and that we both felt very relaxed.
Service of staff & quality of treatments
Condition of spa and overall cleanliness
Overall satisfaction
Guest Rating
12/15
Jeanette Haslam, Cumbria
August 2008
Adequate
The pool and heat rooms were adequate but non inspiring with limited pool side loungers. Lunch required you to fully dress and was at the other side of the hotel requiring a guide, also surprising to find such a small amount allowed for lunch - very different to other spas I have visited, the meal allowance was a pittance that allowed meagre not particularly healthy food..........other spas I have visited have all had a splendid unlimited salads etc Extra payment for drinks also small minded and aggravating. Over all the day was relaxing and the treatments were good. The spa was not as clean as it could have been.
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