This was my first ever spa day and I definitely picked the best place to try one. The staff were very friendly and polite and talked you through picking your treatments and your lunch menu which you choose when you arrive and giving you your robe, towel and slippers. The treatments were relaxing and you didn't feel like you were rushed in and out. The changing rooms and toilets were clean and you then went out to the pool, sauna and steam room. It was nice and quiet when I went so me and my friends were able to swim and use the sauna which were empty most of the time. The pool room was lovely and warm and there was plenty of seating with sunbeds and chairs. There were 2 water dispensers as well and you can help yourself to tea, coffee and hot chocolate throughout the day. I will definitely be returning hopefully for my birthday and would recommend this spa to anyone.