Booked a 3 hour spa session and back massage. Lovely spa, very clean, very helpful staff. Paid £10 each to upgrade to include lunch. This was a good deal for 2 course lunch plus hot drink and helped to break it up as we could go, in our robes, for lunch for an hour and not lose any time in the spa. Back massage was also very good. The conservatory area was nice to relax in (with the complimentary drinks and fruit). As others have said, the changing area is very small and it would've been nice to have shampoo etc in the showers but other than that, no complaints at all. Had a lovely day, didn't want to leave!